FAQ

Frequently Asked Questions

What materials are your chairs made from?
Our chairs are made from carefully selected wood, chosen for its strength, durability, and natural beauty.

How long does shipping take?
Orders are processed within 2–5 business days. Domestic UK delivery typically takes 3–7 business days after dispatch, while international delivery can take 10–20 business days depending on your location.

Do you ship internationally?
Yes, we ship internationally. Please note that customers are responsible for any customs duties or import taxes applied by their country.

What is your return policy?
You have 30 days from the date of delivery to request a return, as long as the item is unused, in its original condition, and in its original packaging. Contact us at rsolutions651@gmail.com to start a return.

What if my chair arrives damaged?
If your chair arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue, and we will arrange a replacement or full refund at no extra cost to you.

Do I need to assemble the chair myself?
Assembly requirements vary by product. Please check the individual product page for specific details, or contact us if you're unsure.

How do I care for my wooden chair?
To keep your chair looking its best, avoid prolonged exposure to direct sunlight or moisture, and clean it with a soft, dry cloth. Avoid harsh chemical cleaners on wood surfaces.

How can I contact you?
You can reach us anytime at rsolutions651@gmail.com. We aim to respond to all inquiries within 24–48 business hours.